Ensuring the Best Experience

At Honey Hair Lounge, I go out of my way to make sure my valued clients have the best experience possible, from the minute they enter my door to the moment they leave. Please take a moment to review my policies to ensure you understand my operations procedures. If you have any questions, just get in touch and I’ll be happy to help.

Liability Policy:

I confirm that the hairstylist will not be responsible or liable if the result of the service is not as expected as it should be. I am allowing the hairstylist to apply necessary chemicals as part of the service in my hair treatment. I understand that the result of this chemical may vary from one person to another. I can confirm what was discussed in consultation is what will be carried out today, and if I am unhappy for any reason I will consult the stylist to come to a middle ground, I understand that refunds are not applicable due to the product use and time put into the service.

You are agreeing to this when making your appointment.

Cancellation Policy:

I understand that sometimes schedules change and therefore request at least 24 hours notice when canceling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments canceled within 24 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount.

Redo Policy:

Regarding redos you will have up to one week to contact me to discuss anything you’re unhappy with about your hair. I would rather tackle any issues in the chair but understand if there are any problems outside of the salon. Depending on the issue you may or may not be charged for the products used. For example if there was a mistake on my part I will not charge, however if you’re looking for something to be added or changed I will have to charge for the products used. 

Thank you for understanding.